Customer Feedback

Share your feedback with us

At VFS Global, we are committed to listen and respond to our customers and provide quality customer care.

Your feedback is extremely important to us and helps improve our product and services.

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Customer Care Vision

To provide reliable, timely and quality Customer Care with empathy to our Customers and Missions at VFS Global. We will leverage technology backed with robust processes, thus providing solutions and delivering consistent best-in-class experience across channels thereby enhancing customer satisfaction, loyalty and brand sentiment.

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Please select the VFS Global touchpoint for which you want to provide feedback

Have you already submitted your application?

Yes

How was your overall experience with VFS Global?

Very Poor
Poor
Neutral
Good
Very Good

What did you like about our service? What would you like us to improve?

Website Navigation

Appointment booking process

Appointment availability

Filling of online application form

Document requirements

Value-added services like Premium Lounge, Courier facility, etc.

Others

Would you like to share any comments or suggestions regarding your feedback?

Do you want us to contact you regarding your feedback?

Yes

If yes, then please provide us with your contact details. Our team will reach out to you shortly.

Consent

By pressing 'Submit' button, I give my consent for my personal information to be used/ disclosed by VFS Global to its authorised employees, business partners and the concerned High Commission/ Consulate/ Embassy, if applicable, to enable VFS Global to look into the feedback/ query raised. I understand that I have the option not to give the above personal information, in which case VFS Global will not be able to register the complaint to further review and respond.